Faq

FAQ

If you can't find the answer listed here in the frequently asked questions, please reach us through our contact form or by email, [email protected].

  HOW WILL I RECEIVE MY DIGITAL PATTERN?

Digital patterns are available immediately after payment. A secure download link is instantly delivered to the email you enter upon checkout. Our integrated system allows you to purchase digital goods and specialty products within the same cart and checkout process.

  HOW MUCH IS SHIPPING?

Digital goods are instantly delivered to your inbox and always shipped free of charge - anytime, anywhere.

USA Free shipping for orders $75 or more within the U.S with UPS Ground, USPS Priority or FedEx Ground. (3-5 business days)

$8 UPS/USPS Priority or FedEx Ground for orders $25 - $75. If your order is less than $25, shipping is a flat $5 with USPS First Class. Expedited Shipping is $29 (2 business days) for any number of items.

INTERNATIONAL We ship (almost) everywhere in the world. Shipping to Canada costs $20 by USPS Priority Mail, or $35 by USPS Express Mail.

All other international shipping is $35 by USPS Priority Mail, or $45 by USPS Express Mail. Shipping times vary depending on where you are, but usually take 5–14 days.

  HOW DO I RETURN A PRODUCT?

Digital patterns cannot be returned or refunded. All other items in unused condition can be returned within 14 days. We offer full refund or store credit. If product arrived damaged, we will send out a replacement right away.

For all returns or exchanges, please email us at [email protected] and we'll send you a label for free return shipping via USPS from within the United States.

  WHAT IS YOUR PRIVACY POLICY?

T & KNIT handles sensitive customer information responsibly and never sells or in any way distributes your personal information. Details such as your name, mailing address, and email address are only used to fulfill orders or to respond to inquiries.

  TERMS & CONDITIONS

PAYMENT & SECURITY Online orders through seamless checkout are processed with Stripe and is fully SSL encrypted and PCI compliant. For the payment processing side of things, see Stripe's security info.

COPYRIGHT T & KNIT creates original images and photos available under the Creative Commons Attribution Non-Commercial License, for non-commercial reproduction with credit to T & KNIT. All product images in the store are created by T & KNIT and cannot be used without permission. For all other images please check with us before using to make sure that we hold all the necessary rights. All written texts are copyright by T & KNIT and cannot be copied without our written permission.

DISCLAIMER & WARRANTIES The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website may include links to other websites. These links are provided for your convenience. We have no responsibility for the content of the linked websites.